Medical Offices

Specialized Answering Services
API has developed an answering service program specifically designed for the medical profession. In addition to traditional answering services, we offer a highly effective Emergency Dispatching service and a hospital / doctor confirmation feature.

The bonus of the Emergency Dispatching service is that it also controls your answering service expense. The majority of calls answered after hours on medical service provider accounts are from patients who are trying to schedule appointments, have billing inquiries or need a prescription refill. Once they realize they have reached the answering service, they request what time your office is open and say they will call back. This results in what we call a non-message for which your account is charged. By using the emergency service program, these non-messages will never reach an operator - and your account will not be charged! Please contact our office at 480-921-1300 or 877-921-1300 to provide further information on this service.

The Hospital/Doctor Confirmation "feature" instructs the dispatcher, after they have alpha-paged a message from a hospital or physician, to wait 20 minutes then contact the calling party to confirm the on-call physician has responded to their page. Many clients have found this optional feature very helpful in making sure the message was received. Contact us today to begin your service.

For service details, please call our business office at 480-921-1300 or E-mail