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Medical Office Answering Service
Physician answering services provide medical professionals with 24-hour phone backup and on-call
dispatch support. These features are vital for small clinics and hospitals alike, especially when the
front desk staff is busy attending to patients, causing incoming calls to be missed.
Rolling calls to an answering service is a way to avoid placing clients on hold for long periods
of time. A dispatch to an on-call representative provides patients with a voice on the other end of
the line. Patients often call medical offices for non-medical emergencies. These calls take up time,
but they can be handled by operators who have been trained to respond authoritatively to basic
questions about your practice.
Physician Answering Services Prevent Missed AppointmentsWhen patients miss appointments, medical offices lose money. One way to avoid this problem is to
hire an answering service to make appointment reminder phone calls. During these calls, an operator
leaves a message with the appointment time, office address, phone number and doctor's name.
If the patient has any questions, he can call the office and speak with an operator at any time.
Designing a protocol for emergency situations is essential.
Most physician answering services
provide on-call paging, which can be backed up with text messages or email alerts.
Look for a telephone support that includes follow-up calls to patients and
hospitals to ensure the physician has responded to the page.
A Professional Image works with Queen Creek
physicians to provide exceptional telephone support and on-call paging. To create a custom after-hours
protocol for your practice, call us at (480) 921-1300 or (877) 921-1300, or contact our sales staff via
email.
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