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Medical Answering Service In Glendale
A medical answering service
allows patients to speak with a live operator 24 hours a day. One of the key benefits of hiring a
company to handle your after-hours calls is voice mail screening. Many calls that come in after
5 p.m. are non-emergency calls. An operator can direct the patient to call back the next day and
may be able to provide basic information like appointment times and office locations.
Medical Answering Services: A Voice on the Other End of the Line
A medical answering service is essential for on-call physicians. Patients need to know doctors
can be reached 24 hours a day in the event of an emergency.
A highly organized answering service not only makes the initial call to
the doctor on call, but also places a follow-up call to the patient to ensure someone has responded.
You can set up a protocol for those times when the on-call physician does not respond, which may
include paging another doctor.
When dealing with personal health issues, confidentiality is
essential. The right answering service hires operators who understand the Hippocratic oath and
follow the principles when taking messages. Under no circumstances should an operator offer medical
advice or provide any diagnostic opinions. If you're looking for phone support, make sure you
discuss privacy policies, confidentiality agreements and emergency procedures thoroughly.
A Professional Image serves Glendale, Arizona
doctors' offices and offers phone support to clinics around the country. Find out more about our
appointment setting, on-call paging and voice mail screening features by calling (480) 921-1300 or
(877) 921-1300, or you can send an
email to our sales staff.
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