Specialized Answering Services
A Professional Image has developed a systematic process for dispatching emergency calls for our property management, medical and commercial clients.
The first step is to eliminate the emergency / non-emergency decision process completely. To accomplish this, one must prescreen the calls coming into the answering service by using a voice mail announcement. This announcement is programmed to greet your callers with your company name, office hours and a list of what your office considers an emergency. The announcement then instructs the caller, if they are experiencing an emergency, to call on after hours emergency service number or press 0 to be connected to a live rep. When the individual calls the emergency number, the telephone representative will know it is an emergency call that needs to be dispatched without hesitation - and you'll save money as non-emergency calls will not reach the operator and your account will not be charged. Contact us today to begin this service.
For service details, please call our business office at 877-921-1300 or by filling out this form.