Professional Answering Service - A Professional Image, Inc.

A Professional Image, Inc. is a national, full service TeleServices company based in Tempe, Arizona. Since June of 1986, API has provided quality telephone answering, emergency dispatch, order entry, dealer locate and referral services to the entire country at highly competitive prices.

Our mission is to combine the most advanced TeleService technology with good old fashioned professional courtesy to provide our customer's callers with a comfortable format in which to conduct business.

About Our Answering Services
In today's fast paced, "non-human" world, API has found that most callers simply want their VOICE to be heard. They crave reassurance. Reassurance that their message will be delivered accurately and efficiently or that their order will be placed immediately. But mostly, reassurance that their business means something and that customer satisfaction is not a forgotten philosophy. API is the best in providing these services. By focusing our attention on your customer's needs, we provide a higher standard of service to you, our client. When your customers are happy -- you are happy. When you are happy -- we're ecstatic!

Ann Gamertsfelder - President/CEO
In 1986, Ann Gamertsfelder created a legacy for her family that will continue to flourish for years. Ann vowed to go door-to-door to every doctor she could with a business card and a smile while trying to convince them they needed her. Her early experience as a phone operator gave her the foundation and knowledge of how a service works. She then established a successful business teaching piano lessons. She took the experience of both of those and created A Professional Image.

Lori Horton - Vice President
Lori Horton brings many years of experience and education to A Professional Image. After receiving her Bachelor of Science from Arizona State University in Organizational Communication, she set out to help build a successful family business. This required creating a vigorous marketing plan and many hours of hard work and dedication. In addition to her answering service background she also possesses experience in telephone and switch programming. Recently Lori has completed her MBA through Keller Graduate School of Management. This education has expanded her background in financial, marketing, law and business management. Her strong personal and ethical beliefs have helped to establish relationships with API’s customers as well as referral sources. Lori’s success is the key to API’s success!

Terri Peak - General Manager
A Professional Image is proud to announce Terri Peak as our General Manager. In 2004 API was fortunate enough to employ Terri. She came to us with over 14 years of experience in managing an answering service. This experience came to us at the right time. API was rapidly growing and needed Terri’s expertise in developing a program to assist all Telephone Service Representatives in providing the quality of excellence expected on each and every call. Building a successful team of TSR’s has given API the success it has today. Terri has shown no fear while taking on any task. She has been a driving force on establishing a superior sales team, developing a company and employee newsletter, creating a training program, and instituting policies and procedures. She also manages API’s daily activities including scheduling, payroll, billing, programming and overseeing customer service. API is very privileged to have someone like Terri on our team.

Christopher Horton - Technical Operations Manager
A Professional Image is one of the only answering services to employ a full time Technical Operations Manager. Chris came to API over 6 years ago with extensive experience in the telecommunications industry. This included several years with a microwave based wireless company in Seattle. He also headed up the AT&T G3 project on the east coast. His background with hardware allowed Chris to develop all redundant systems within API. This includes power, telco and all servers. Chris was also able to assist in the purchase of a small answering service in Las Vegas. This allowed him to reconstruct their system to serve as a mirrored backup to our current system. In addition to Chris’s technical background, he has been instrumental in assisting in market development, customer growth, and employee programs. Chris represents API on several technical committees. His expertise is not just important to API but the industry. API is very honored to have Chris as a member of their management team.

	A Professional Image is a member of the National Federation of Independent Businesses.
For service details, please call our business office at 480-921-1300 or E-mail